Legal guarantee
If you buy as a consumer, ElectroMur Suministros SL is liable for any lack of conformity that becomes apparent within 3 years of delivery.
- If the lack of conformity becomes apparent within the first 2 years, it is presumed to have existed at the time of delivery.
- You may choose between repair and replacement, unless the remedy chosen is impossible or disproportionate.
- If the problem is not resolved within a reasonable period or the lack of conformity persists, you may ask for a price reduction or terminate the contract.
- Bringing the goods into conformity is free of charge for you: it includes the shipping costs and, if the part was installed in a manner consistent with its nature and purpose, the removal of the defective part and the installation of the repaired or replacement part.
- The right to bring a claim is time-barred 5 years after the lack of conformity becomes apparent.
How to claim
Email us at electromursuministros@gmail.com or, if you prefer, contact us by WhatsApp , with the order number, the fault of the part and the appliance it is fitted in. We give you a receipt for the claim and tell you how to send us the part. Do not send it without checking with us first.
If we consult the manufacturer, its diagnosis does not change your time limits or the presumption of the first 2 years.
Exclusions
Damage not attributable to the part is not a lack of conformity, such as:
- Incorrect installation not carried out by us, unless it is due to an error in the instructions.
- Knocks, power surges, short circuits, damp or limescale.
- Lack of maintenance or use contrary to the manufacturer’s instructions.
Boilers and gas appliances
Boilers and gas appliances must be installed by a qualified professional. The gas connection is made by a qualified gas installer; commissioning, by the manufacturer’s technical service or a gas installation company, which issues the certificate (Real Decreto 919/2006). If the appliance has an output of 5 kW or more, the heating installation is registered by an installation company (RITE, the Spanish Regulation on Thermal Installations in Buildings).
Many manufacturers require commissioning by their technical service in order to grant their commercial guarantee. Incorrect installation is not covered.
Manufacturer’s commercial guarantee
Any commercial guarantee offered by the manufacturer is in addition to the legal guarantee and does not replace it. Its terms are set out in the appliance documentation.
Business purchases
If you buy for your company or your professional activity, the parts carry their manufacturer’s guarantee, which we handle for you:
- If the part arrives defective or damaged, or is not the part ordered, let us know within 7 calendar days of delivery, with photos or a video. The cost of the return shipment is borne by us.
- If it fails later, write to us with the order, the fault and the appliance: we handle the claim and, where appropriate, replace or credit the part.
- The guarantee does not cover the labour of removal or fitting.
The other rules for professionals are in the terms of sale.