Terms of sale

Seller

The Termopieza shop belongs to ElectroMur Suministros SL, tax ID (CIF) B23879745. Its registration details are set out in the legal notice.

Buyers

We sell to adults, whether private individuals or professionals, with delivery in Spain and in the European Union countries listed in shipping and delivery.

• Private individuals. If you buy for purposes outside any professional activity, you are a consumer and you also have the right of withdrawal and the legal guarantee.
• Professionals. If you buy for your company or your business (the “Business or self-employed” option at checkout), the section Business purchases applies.

Products and compatibility

Many parts require technical knowledge to fit. Check compatibility against the rating plate of the appliance or its documentation: a matching part number, name or photo does not guarantee that the part will fit. Descriptions and photos are for guidance only.

Boilers and gas appliances. Private individuals may buy them, but they must be installed by a qualified professional. The gas connection is made by a qualified gas installer, and commissioning by the manufacturer’s technical service or a gas installation company, which issues the certificate (Real Decreto 919/2006). If the appliance has an output of 5 kW or more, the heating installation is registered by an installation company (RITE, the Spanish Regulation on Thermal Installations in Buildings).

Prices and shipping costs

• Prices are in euros and include VAT. The rate and amount of the tax are shown at checkout before you pay.
• Shipping costs are a single amount per order, based on the estimated weight of the parts and the destination. The rates are in shipping and delivery.
• Before you pay, the parts, the shipping costs and the order total are displayed. Only that total is charged.
• If a price or availability changes while you are at checkout, the new total is shown before you pay.

How to buy

1. Add the parts to the cart and click “Go to checkout”.
2. At checkout, enter your email address and phone number, the delivery address and the invoice details, with your tax identification document (DNI, NIE or NIF in Spain, or the tax number of your country). We check its format and, if it is an intra-Community VAT number, we verify it in the European Commission’s VIES system.
3. Review the summary and correct anything necessary. Accept these terms and the privacy policy and click “Pay”.
4. Pay by card on the secure page of Banco Sabadell.

The contract is concluded when the bank authorises the payment. At that moment we email you the order confirmation with these terms and the withdrawal form as PDFs, and a link to view the order and the invoice. The contract is concluded in Spanish and is archived: you can consult it in My orders with a code sent to your email address.

Payment

• Payment is made by card through Banco Sabadell’s virtual POS terminal, via Redsys. Your bank may ask you to confirm the transaction (3D Secure).
• You enter your card details on the bank’s page: we neither see nor store them.
• The charge is made when you pay, for the order total. Your statement will show ElectroMur Suministros SL.
• If the payment is not completed, the order remains pending and can be paid again from its page. Nothing is charged until the bank authorises the payment.

Invoice

Each paid order has its invoice, issued in the name shown on the tax identification document. If you buy as a private individual and your document is not valid, for orders of up to €400 (VAT included) delivered in Spain we issue a simplified invoice, without your tax details; above that amount or for shipments outside Spain we need a valid document. It is emailed as a PDF and can be downloaded from the order page and from My orders. Each refund has its corrective invoice.

Availability

The availability shown is for guidance only and does not constitute a reservation. If any part is missing after payment, we will let you know and refund its price to the same card within 14 days at the latest or, if you agree, offer you an alternative.

Delivery

We ship with GLS to the address provided. Destinations, shipping costs and delivery times are set out in shipping and delivery. We bear the risk of loss or damage until you receive the parcel. If delivery is delayed by more than 30 calendar days from the purchase, you may cancel the order and we will refund everything you paid.

Cancellation

You may cancel the order free of charge as long as it has not left the warehouse. Write to us with the order number at electromursuministros@gmail.com or, if you prefer, by WhatsApp on 635 02 01 70, and we will refund everything you paid to the same card.

Once it has been shipped, it is handled as a withdrawal if you buy as a private individual, or as a return if you buy as a professional.

Consumer rights

• Withdrawal. You have 14 calendar days from receipt of the order to withdraw without giving any reason. If we arrange the collection of the return, its cost is borne by you and deducted from the refund. Period, how to exercise it, return, reimbursement and form: right of withdrawal.
• Legal guarantee. We are liable for any lack of conformity that becomes apparent within 3 years of delivery: guarantee.

Business purchases

If you buy for your company or your professional activity, you do not have the consumer right of withdrawal. The following rules apply:

Defective or damaged part, or not the part ordered

Let us know within 7 calendar days of delivery, with the order number and photos or a video of the problem. If confirmed, we will replace the part or refund its price and the shipping costs. The cost of the return shipment is borne by us.

Part ordered by mistake or no longer needed

Returns are accepted within 14 calendar days of delivery if the part is new, has not been installed, connected or tested, and is in its original packaging. The cost of the return shipment is borne by you and the price of the part is refunded; the shipping costs of the order are not refunded. A part that is incompatible with the appliance is considered ordered by mistake.

This return is not accepted for electronic boards, modules and other electrical or electronic components that have been installed, connected or tested, because it cannot be verified that they were not damaged in the process.

Guarantee

Parts carry their manufacturer’s guarantee. If one fails within that period, write to us with the order, the fault and the appliance: we handle the claim and, where appropriate, replace or credit the part. The guarantee does not cover labour.

Liability

Our liability for an order is limited to its amount. We are not liable for loss of profit, labour or indirect damage arising from the installation or the late delivery of a part, except in the case of wilful misconduct or gross negligence.

Complaints

You can make a complaint by email to electromursuministros@gmail.com, by phone or WhatsApp on 635 02 01 70, or by letter to our registered address. We give you a reference number and reply as soon as possible and within 15 working days at the latest. If you ask for an official complaint form (hoja de reclamaciones), we will send it to you.

Consumers may also contact the consumer affairs office of their town council or of their autonomous community.

Governing law and jurisdiction

These terms are governed by Spanish law. Consumers residing in another European Union country retain the protection afforded to them by the mandatory provisions of the law of their country.

Consumers may bring proceedings before the courts of their place of residence. With professionals, the parties submit to the courts of Murcia.